Last updated: 27 September 2026
A licence to use the Xsup software on the number of computers your licence allows, for as long as your licence is valid. You are not buying the software itself, and you are not buying the AI: you bring your own provider key and pay that provider directly.
Prices are shown at the point of sale. Payment is handled by Paddle, acting as merchant of record, and their terms apply to the transaction. We never see your card details.
Some licences are free: trials with an end date, and licences we give away. A free licence is still governed by these terms.
Your licence is for you and for the machines your plan allows. It is not to be shared, resold, or passed on.
The software checks that your licence is still valid. If you stop paying, or if a licence is being used in a way these terms do not allow, we can stop that licence working. If that happens:
If your computer cannot reach us, the software keeps working for a defined period and then stops until it can check. If our systems are unavailable, that is not treated as your licence being invalid, and the software keeps working.
Xsup proposes where things should go and drafts replies. You remain responsible for your own correspondence, your own filing and your own decisions. It is an assistant, not an adviser, and it is not a substitute for professional judgement.
It will get things wrong sometimes. It files by moving, never by deleting, so a mistake is something you can undo.
It does not send anything on your behalf unless you have turned sending on for that account, and even then only where you have approved the message.
Connecting your mailbox, calendar or files means giving Xsup permission through that provider. You can withdraw that permission at any time, with them or in the app. What each permission is used for is set out in the privacy policy.
Everything is encrypted on your own machine with a passphrase you choose. We cannot recover it. Keep the recovery key the software gives you. If both are lost, your data cannot be read by anyone, including us, and we cannot help you.
We will do what is reasonable to make the software work as described, and to fix it when it does not.
We are not liable for indirect or consequential loss, for loss of profit, or for loss of data where you have not kept your own backups. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
If we are liable, our liability is limited to what you paid us in the twelve months before the problem. If you paid nothing, because you had a free or trial licence, the limit is fifty pounds.
You can stop using the software at any time. If you are paying monthly, cancel and it runs to the end of the period you have paid for.
We can end a licence if these terms are broken. Except where the breach is serious, we will tell you first and give you a reasonable chance to put it right.
Whatever happens, your data stays on your machine and you can export it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.